A featured contribution from Leadership Perspectives: a curated forum reserved for leaders nominated by our subscribers and vetted by our Elder Care Review Advisory Board.

Stoneridge Creek

Susan Filice, Experience Strategist and Life Enrichment Director

Creating Cultures of Well-Being Designing Communities Where People Continue to Thrive

Susan Filice

Susan Filice

When I joined Stoneridge Creek, I wasn’t thinking about creating a wellness framework. I wanted to understand how residents envisioned this chapter of their lives and what they hoped retirement in a vibrant continuing care community could become.

As I listened, residents shared remarkably consistent themes. They wanted to remain healthy and independent. They wanted opportunities to keep learning, build meaningful relationships, contribute their talents, and live with purpose. They weren’t looking to slow down. They were looking for a community that would support the life they still wanted to live.

That realization changed my perspective. Rather than asking what programs we should offer, we began asking a different question:

How do we intentionally create an environment where every experience supports people in living well?

Designing Experiences That Matter

My career began in luxury hospitality at Pebble Beach Resorts, where I had the privilege of working on nationally recognized events including the ATCT Pebble Beach Pro-Am, the U.S. Open, and the Concours d’Elegance.

Those experiences taught me something that has stayed with me throughout my career: memorable moments are never accidental. They are intentionally designed.

Later, while coordinating physician symposiums and community health initiatives, I realized that regardless of the setting, people share many of the same hopes. They want to feel welcome. They want to belong. They want to continue learning, contributing, and finding meaning in the experiences around them.

That understanding eventually led me to senior living, where thoughtful experience design could influence not just a single event, but the rhythm of everyday life.

Listening Before Leading

When I arrived at Stoneridge Creek, our community was preparing for significant growth. A new phase was opening, bringing in hundreds of new residents, demographics were changing, and we had a unique opportunity to think differently about what retirement could look like.

Rather than beginning with solutions, we began by listening.

Resident conversations, advisory committees, surveys, informal discussions, and countless hallway conversations all became part of an ongoing dialogue. Over time, a clear picture emerged.

Residents weren’t asking us to keep them busy. They wanted opportunities to continue growing.

Those conversations became the foundation for what would evolve into Beyond Living, not as another initiative, but as a philosophy that continues to guide how we design community.

Beyond Living: A Culture, Not a Program

Beyond Living is often described as a wellness initiative, but to us it represents something much larger.

It is a shared commitment to creating an environment where healthy aging, purpose, and human connection are woven into everyday life.

We discovered that quality of life isn’t shaped by one fitness class or one educational lecture. It grows through the accumulation of meaningful experiences, sharing a healthy meal with friends, building strength and confidence, discovering new ideas, mentoring others, volunteering, laughing together, and finding renewed purpose in each stage of life. When those experiences are intentionally connected, living well becomes part of the culture rather than another initiative.

That philosophy naturally changed how we worked together as an organization. Dining became part of the wellness journey rather than simply providing meals. Fitness focused on helping residents maintain strength, confidence, and independence. Educational programming expanded opportunities for lifelong learning and brain health. Resident leadership, volunteerism, and social engagement became meaningful expressions of purpose and belonging.

Departments moved from working in parallel to pursuing one shared goal: a healthier, more connected community where every interaction supports quality of life.

Residents as Partners

One of the most rewarding shifts has been seeing residents become true partners in shaping the community.

Great ideas often begin with a conversation. Through resident committees, proposal processes, and ongoing collaboration, those ideas evolve into experiences that reflect both individual passions and community aspirations. That partnership creates something far more meaningful than participation: ownership.

Well-being is not created through a single program. It is cultivated through a community where purpose, connection, learning, movement, and belonging become part of everyday life.

When people help shape their community, they become invested in its future. They inspire one another, introduce new ideas, and remind us that retirement is not the end of contribution; it can be the beginning of a new kind of leadership.

The Power of Connection

One example of this philosophy is our intergenerational programming.

Watching students and residents learn from one another has reinforced something we’ve always believed: every generation has something valuable to offer.

One meaningful example is GrandPaws Blankets, where residents and student volunteers work side by side to make fleece blankets for rescue animals. On the surface, it is a simple service project. But the conversations that happen while they cut, tie, and finish the blankets are what make it special. Residents ask about classes, college plans, and everyday life; students ask questions and listen to stories they may not hear anywhere else. The project gives everyone a shared purpose, and that shared purpose creates connection.

Residents share wisdom, life experience, and perspective. Students bring curiosity, fresh ideas, and new ways of seeing the world. Together, they build authentic relationships that remind us learning and purpose are lifelong pursuits.

These experiences matter not because they are large, but because they create genuine human connection.

Measuring What Matters

Attendance remains one measure of success, but it is no longer the measure that matters most.

We also look at resident engagement, participation, feedback, collaboration across departments, and the everyday conversations that reveal how people are experiencing community life.

Some of the most meaningful outcomes are not found in spreadsheets. They are found in the resident who discovers a new passion, the friendship that forms unexpectedly, the confidence regained through improved health, or the volunteer who rediscovers purpose by helping someone else.

Those are the moments that tell us we are moving in the right direction.

A Community That Continues to Evolve

The transformation toward a culture of well-being has already begun at Stoneridge Creek, but communities are never finished. People evolve, and programs need to evolve with them.

New residents arrive with different life experiences and expectations. Research continues to deepen our understanding of healthy aging. New partnerships introduce fresh opportunities to learn, connect, and grow. As those things change, we continue listening, learning, and evolving alongside them. That continual evolution has become part of our culture.

Beyond Living was never intended to be a destination. It is an ongoing commitment to asking better questions, embracing new ideas, and continually creating experiences that help people live healthier, more connected, and more purposeful lives. For me, that is the most rewarding part of this work.

We are not simply planning programs. Together, we are creating a community that continues to evolve—a place where people can keep growing, contributing, discovering new purpose, and truly thrive.

Creating a culture of well-being isn’t about changing how people age. It’s about creating a community where they never stop living.

The articles from these contributors are based on their personal expertise and viewpoints, and do not necessarily reflect the opinions of their employers or affiliated organizations.